As the majority of stakeholder rely heavily on ADR to prevent or resolve claims and disputes.
Frequently, multiple ADR techniques are designated by contract, with binding arbitration the forum
of last resort if other techniques are unsuccessful. Litigation is simply too time consuming, costly
and acrimonious for stakeholder.
The ADR techniques discussed in this chapter have been widely used and accepted by the
industry as effective ways to promptly reach practical solutions to the myriad claims and disputes
that are a reality on every project. These techniques can be used sequentially to provide a
comprehensive blueprint for management of claims and disputes. The techniques include informal,
quick and cost effective procedures, and, those escalating in cost, formality, time and the level of
hostility to full-blown litigation.