It is indeed a great pleasure and proud privilege for me to present this treatise on ‘Total Quality Management’ to the immediate benefit of final year engineering students of all branches. This book is written in tune with the latest syllabus of various universities and we have taken the syllabus as guidelines for the organization of this book.
In writing this book, the author has constantly kept in mind the tremendous amount of
ground which the student and the practicing engineers of today is expected to cover. No effort has been spared to enrich the book with simple language and self explanatory diagrams.